On's first-ever tennis competition shoe, co-created with Roger Federer. Performance experience meets performance tech.
Materials & Transparency
Materials
Recycled Content: Total Recycled Content: about 5-10% 100% recycled polyester upper
Supplier Transparency
Dean Shoes, Vietnam
1.What are your methods of payment?
We accept Paypal ,Credit Cards,etc. Note: All prices are listed in USD $.
2.Where do you ship and what are your shipping rates?
1.1. We Ship to worldwide area with Free Shipping for all orders.
1.2. We will provide you with tracking number via e-mail once your bags have been shipped
out.
3.How long will it take for my items to arrive?
All the items are handled by Express Mail Service, door to door service. Generally
you will get your items in 5-8 days after your order has been processed. In most cases, the
items are received in 5 business days; however we named 8 days in case of delays.
4.How do I contact online service after payment was made?
You can contact us via 'Contact US'. All inquiries are answered within 12 Hours. If you have
not heard from us, please check your Spam Mail.
5. How do I find the item I want to buy?
Find on home page the category of the item you want to buy (in the category list on the
top of the page below the site title), move your mouse to the category name, you will see a
list of sub-categories. Choose the one your item belongs to, and you will to transfer to
the product page. You can choose the item you want to buy here.
6. How do I find the items size fitting me?
You can find Size Chart below the Size Selecting field. And our size is standard; you
can choose the size you often wear.
7. How do I can change my order or cancel my order?
When we received your payment, we will send your order to the factory within few hours.
So if you real want to change it or cancel it, we hope you can tell us within few hours.
Because after we send the order to the factory to prepare, it is difficult to stop the
parcel for you. So we hope you can understand.
8. How do I can return the items to your company?
If the product's quality is no problem, we can't to accept the return it. If there's a
few problems of goods (for example, the stain or the line did not cut off clearly), we hope
you can try to wash it or clean it by alcohol, sometime it can work. Then we will give our
guest appropriate compensation. If the size is small for you, or when you received your
jersey, you find you don't like it and so on, this problem we don't accept. If you still
insist to return it, please contact us first. So hope you can understand us.
9. Why do you charge my card more than your product price?
We only receive your order price. As we are from different country use the different
currencies, So the extra money may be charged by the bank as the bank fee. It is a fee for
overseas transaction, for the currency exchange rate fee. Hope you can understand. If you
still have problem, please email to us.
10.How do you send my purchased items?
When we received your payment, we will deal with your order with 24-48 hours to insure
the products quality. If anything goes well, we will ship it out within 2 days
11. How to track my order?
After we ship it, we will email the tracking number to you (the email address you used
when you made the order), so you can check your order status any time. And please remember
to check your email frequent after you pay for the order, because if we have any questions,
we will email to you.
Items can be returned for a refund or exchange within 30 days of the date of purchase.
But the reason for returns caused by yourself (eg, size, color you choose), cannot
be accepted. Special circumstances may require partnership with corporate business
partners. For more information, please contact our customer service. We shall ship
the items via DHL or USPS Once your order is processed you will receive email notification
with shipment tracking number. All delivery standards begin when you receive this
email.
